# Factory Authorized Refrigeration Warranty Repair Portland > Factory-authorized warranty repair in Portland for True, Manitowoc, Traulsen, Beverage-Air & more. Protect your coverage with genuine OEM parts. Book service. URL: https://commercialrefrigerationrepairportland.com/factory-warranty-service/ 18+ Authorized Brands # Factory Authorized Warranty Service for 18+ Brands in Portland Last updated: August 6, 2026 Official factory-authorized warranty repairs for 18+ major commercial refrigeration brands. - Oregon CCB #65271 - 75+ years in business - 24/7 Emergency Service (971) 757-3066 [tel:+19717573066 →](tel:+19717573066) Get a Quote [/contact/ →](/contact/) Pricing: warranty-covered or custom-quoted for out-of-warranty. Preventive maintenance agreements available. ![Manufacturer-certified technician performing warranty service on a branded commercial refrigerator](/images/misc/manufacturer-certified-technician-servicing-a-bran.webp) 4.9 (60+ reviews) Google verified 24/7 Emergency Service Oregon CCB #65271 75+ years in business ## What Factory Authorized Warranty Service Means We are a factory-authorized warranty service provider for 18+ major commercial brands, including Beverage Air, Continental, Delfield, Federal Industries, Follett, Glastender, Ice-O-Matic, Imperial, Manitowoc, Master-Bilt, Montague, OmniTemp, Randell, Scotsman, Traulsen, True, and Victory-Ratone. Authorization is a relationship with each manufacturer. It means our technicians have completed that manufacturer’s training on their equipment lines, we buy parts through their authorized channel, and we can file claims in their system. It is not a general credential you get once and keep forever. ### Why it matters to your bottom line Commercial refrigeration warranties come with conditions. Most manufacturers require that covered repairs be performed by an authorized servicer using genuine OEM parts. Bring in a non-authorized company or let them install an aftermarket compressor, and a later claim can be denied, sometimes on equipment that still had years of coverage left. The math is unpleasant when that happens. A compressor replacement that should have cost you nothing becomes a full out-of-pocket repair, and the remaining term on the unit is now worth less than the paper it is printed on. ### We verify coverage before we dispatch Send us the model number, serial number, and purchase or install date from the data plate. We confirm status with the manufacturer and tell you what is covered before anyone rolls a truck. Costs you nothing, takes very little time, and removes the most common source of disputes in this business. Coverage details vary more than people expect. Parts and labor often have different terms. Compressors frequently carry an extended term separate from the rest of the unit. Some coverage is void if maintenance records cannot be produced, which is one more reason a maintenance agreement earns its keep. ### Genuine OEM parts and proper documentation We source parts through the authorized channel, correct for your specific build rather than a close-enough substitute, and traceable on the claim. Then we file the warranty paperwork ourselves. Manufacturers have documentation requirements that get claims rejected on technicalities, and chasing that down is not a good use of a restaurant manager’s afternoon. ### When the warranty ends Nothing changes about who services your equipment. Out-of-warranty repair goes through the same technicians at standard hourly rates, with your choice of OEM or quality equivalent parts. On older units we will also give you the honest comparison between a large repair and a replacement, because at some point continuing to fix a unit stops making financial sense. For general repair work regardless of coverage, see commercial refrigeration repair [/commercial-refrigeration-repair/ →](/commercial-refrigeration-repair/) , and for parts you want to source yourself, our parts and water filters [/refrigeration-parts/ →](/refrigeration-parts/) counter is open to technicians and operators alike. ## What's Included - Authorized warranty repair for 18+ commercial brands - Genuine OEM parts that preserve manufacturer coverage - Manufacturer-certified technicians - Warranty-claim handling and documentation - Oregon CCB-licensed and bonded ![Genuine OEM refrigeration parts in manufacturer packaging beside an equipment model and serial plate](/images/misc/genuine-oem-refrigeration-parts-in-original-manufa.webp) Transparent Pricing ## How Much Does Warranty Service Cost? Covered repairs are billed to the manufacturer under their terms. Work outside coverage is quoted before we start. Most Common ### In-Warranty Repair Manufacturer covered - Coverage verified before dispatch - Genuine OEM parts only - Manufacturer-certified technicians - Claim paperwork handled for you Call for pricing [tel:+19717573066 →](tel:+19717573066) ### Coverage Check No charge - Send model, serial, and purchase date - We confirm status with the manufacturer - Clear answer before anyone rolls a truck - Applies to all 18+ authorized brands Call for pricing [tel:+19717573066 →](tel:+19717573066) ### Out-of-Warranty Repair Hourly + parts - Same technicians, standard service rates - OEM or quality equivalent parts, your call - Repair-versus-replace comparison provided - Written quote on major components Call for pricing [tel:+19717573066 →](tel:+19717573066) Prices depend on equipment, access, parts, and whether the call is after hours. Contact us for a written quote. [/contact/ →](/contact/) Why Choose Us ## Why Choose Us for Warranty Service ### Authorization actually matters Non-authorized service or aftermarket parts can jeopardize a manufacturer warranty. Authorized service is what keeps it intact. ### 18+ brands under one contractor True, Manitowoc, Traulsen, Beverage Air, Continental, Delfield, Scotsman, Follett, Master-Bilt, Federal Industries, and more. ### We check coverage before billing Send the model and serial and we verify status with the manufacturer first. That five-minute step saves a lot of arguments later. ### Genuine OEM parts Sourced through the authorized channel, correct for your build, and traceable on the claim. ### Paperwork handled here Warranty claims have documentation requirements. We file them so you are not chasing a manufacturer over a $600 compressor. ### Same team for out-of-warranty work When the term ends, nothing changes about who services your equipment or how well they know it. The Process ## How Our Warranty Service Works 1. 1 ### Send model and serial The data plate tells us the brand, the build date, and what coverage should apply. Purchase date helps confirm the start of the term. 2. 2 ### We verify coverage We confirm warranty status with the manufacturer before dispatch, so nobody is surprised by an invoice afterward. 3. 3 ### Certified technician dispatched A manufacturer-trained technician diagnoses the fault and sources genuine OEM parts through the authorized channel. 4. 4 ### Claim filed, coverage intact We handle the warranty paperwork and document the repair, so your coverage stays valid for the rest of the term. ## Need warranty service in the Portland Metro area? Call for 24/7 emergency dispatch, or send us project details for a written quote. (971) 757-3066 [tel:+19717573066 →](tel:+19717573066) Request a Quote [/contact/ →](/contact/) Our Work ## Warranty Service in the Field Click any image to enlarge. Testimonials ## What Customers Say About Our Warranty Service 4.9 out of 5 · 60+ reviews > “Factory-authorized warranty work on our True and Manitowoc units was handled without a hassle. Genuine parts, certified techs, coverage intact.” S Sandra K. Vancouver, WA > “Our campus kitchen runs four walk-ins. Their maintenance agreement has cut our emergency calls to almost nothing.” K Kelly W. Hillsboro, OR > “Freezer alarm at 6 AM before breakfast service. They talked us through the first steps on the phone and had a tech there before we lost product.” D Devon R. Tigard, OR Why It Matters ## Us vs. a Non-Authorized Repair Company Warranty work only counts if the manufacturer recognizes who performed it. Here is what authorization actually changes. What matters Portland Pros Non-authorized company Manufacturer coverage Stays intact; we are authorized on 18+ brands At risk of being voided Parts sourced Genuine OEM through the authorized channel Aftermarket or near-equivalent Claim administration We verify coverage and file the claim for you You negotiate with the manufacturer Technician certification Manufacturer-trained on the specific product lines General refrigeration training Cost to you on covered work Billed to the manufacturer, not to you Paid out of pocket, then reimbursed if lucky Coverage check Model and serial verified before the truck rolls Discovered after the invoice Got Questions? ## Warranty Service FAQs Which brands are you factory authorized for? Beverage Air, Continental, Delfield, Federal Industries, Follett, Glastender, Ice-O-Matic, Imperial, Manitowoc, Master-Bilt, Montague, OmniTemp, Randell, Scotsman, Traulsen, True, and Victory-Ratone, among others. That is 18+ brands under active authorization. How do I find out whether my equipment is still under warranty? Send us the model number, serial number, and purchase or install date from the data plate. We verify status directly with the manufacturer and tell you before we dispatch, so there is no surprise invoice. Does using a non-authorized repair company void my warranty? It can. Manufacturers typically require authorized service and genuine OEM parts for coverage to remain valid. A cheap third-party repair with an aftermarket part is the kind of thing that gets a later claim denied. What makes a technician factory authorized? Manufacturer training and certification on specific brands and equipment lines, plus access to the authorized parts channel and claim system. It is a per-brand relationship, not a general credential. Does warranty cover both parts and labor? It varies by manufacturer and by term. Many commercial warranties cover parts for longer than labor, and compressors often carry a separate extended term. We confirm what is included before starting so you know your exposure. My warranty just expired. What now? We handle out-of-warranty repair with the same technicians at standard service rates. On older equipment we also give you a repair-versus-replace comparison so you can decide whether to keep spending on it. Do you service brands you are not authorized for? Yes, as out-of-warranty repair. Authorization affects warranty claims, not our ability to diagnose and fix commercial refrigeration. Call us with the brand and we will tell you honestly what we can do. Can you handle warranty work in Vancouver, WA? Yes. Our factory authorization applies to your equipment regardless of which side of the Columbia it sits on. We cross both the I-5 and I-205 bridges for Clark County accounts. ### Still have questions? Our service team answers the phone during business hours and dispatches around the clock. Contact Our Team [/contact/ →](/contact/) Learn More ## Guides Related to Warranty Service ### Brands We Service Under Factory Warranty (True, Manitowoc, Traulsen, Beverage-Air) The commercial refrigeration brands we hold factory authorization for, how to confirm coverage on your equipment, and where to find model and serial data. [Brands We Service Under Factory Warranty (True, Manitowoc, Traulsen, Beverage-Air) →](/guide/brands-we-service-under-factory-warranty/) ### Warranty Repair vs. Out-of-Warranty Repair: What to Expect How to check warranty status, what coverage usually includes and excludes, and how out-of-warranty repair differs on parts, pricing, and decision-making. [Warranty Repair vs. Out-of-Warranty Repair: What to Expect →](/guide/warranty-vs-out-of-warranty-repair/) ### What Factory Authorized Warranty Service Means for Your Equipment What manufacturer authorization actually is, why it protects your coverage, and how authorized service differs from a general refrigeration repair company. [What Factory Authorized Warranty Service Means for Your Equipment →](/guide/what-factory-authorized-warranty-service-means/) ## Related Services ### Refrigeration Repair Routine maintenance, preventative care, and emergency repairs for commercial refrigeration equipment across the Portland Metro area. Learn more [Refrigeration Repair →](/commercial-refrigeration-repair/) ### Ice Machine Repair Repair, maintenance, and sanitization for commercial ice machines across the Portland Metro area. Learn more [Ice Machine Repair →](/commercial-ice-machine-repair/) ### Parts & Filters Large inventory of replacement parts and water filtration systems for top commercial refrigeration brands. Learn more [Parts & Filters →](/refrigeration-parts/) ![](/images/misc/technician-and-restaurant-owner-reviewing-warranty.webp) 24/7 Emergency Dispatch Available ## Ready to Book Warranty Service? Licensed, factory-authorized, and dispatching across the Portland Metro area and SW Washington. (971) 757-3066 [tel:+19717573066 →](tel:+19717573066) Get a Project Quote [/contact/ →](/contact/) Oregon CCB #65271 Factory authorized, 18+ brands Serving Portland since 1949