Privacy Policy

Last updated: August 6, 2026

Commercial Refrigeration Repair Portland Pros ("we", "us", or "our") operates commercialrefrigerationrepairportland.com. This policy explains what information we collect when you contact us or use this site, how we use it, and the choices you have.

1. Information we collect

We collect information you give us directly, which typically includes:

  • Your name, business name, phone number, and email address
  • Details about your service request, equipment, or project
  • Your service address or site location
  • Communication history with our service and dispatch team
  • Billing details, including payment information processed securely by third-party payment providers (we do not store full card numbers)

We also collect limited technical information automatically, such as your IP address, browser type, pages viewed, and referring page. This comes from standard web-server logs and any analytics tools installed on the site.

2. How we use your information

  • To respond to service requests, quotes, and general inquiries
  • To schedule and dispatch commercial refrigeration and gas-delivery service
  • To prepare quotes, invoices, and warranty-claim documentation
  • To maintain service history on your equipment so future visits start with context
  • To send service reminders, maintenance-agreement notices, and account updates
  • To improve this website and understand which pages are useful

3. Sharing your information

We do not sell your personal information. We share it only where necessary to do the work or meet a legal obligation:

  • Equipment manufacturers, when we submit or verify a factory warranty claim on your behalf
  • Parts suppliers and gas distributors, limited to what is needed to fulfill an order
  • Service providers who support our operations, such as scheduling, form handling, hosting, and payment processing
  • Professional advisors such as accountants and legal counsel
  • Government authorities or inspectors where required by law or permitting rules

4. Contact form submissions

Messages sent through the contact form on this site are transmitted to a third-party lead-capture service that forwards them to our email. Submissions are filtered for spam and stripped of scripts before delivery. Do not send sensitive information such as payment card numbers or account passwords through the form.

5. Cookies and analytics

This site may use cookies and similar technologies to remember preferences and measure traffic. You can set your browser to refuse cookies or alert you when one is set. Blocking cookies will not prevent you from browsing the site or contacting us by phone or email.

6. Data retention

We keep service records, invoices, and warranty documentation for as long as needed to support your equipment and meet tax, accounting, and licensing obligations. Inquiry records that do not become jobs are kept for a reasonable period and then discarded.

7. Data security

We use reasonable administrative and technical safeguards to protect the information we hold against unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Your rights

  • Ask what personal information we hold about you
  • Ask us to correct information that is inaccurate or incomplete
  • Ask us to delete information we are not required to keep
  • Opt out of marketing or reminder messages at any time

To make a request, email us at info@commercialrefrigerationrepairportland.com or call (971) 757-3066.

9. Children's privacy

This site serves commercial businesses and is not directed at children. We do not knowingly collect personal information from anyone under 13.

10. Changes to this policy

We may update this policy from time to time. The revised version takes effect when posted here, and the "last updated" date at the top will change.

11. Contact us