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24/7 Emergency Dispatch

Fast Commercial Refrigeration Repair Across Portland

Routine maintenance, preventative care, and emergency repairs for commercial refrigeration equipment across the Portland Metro area.

  • Oregon CCB #65271
  • 75+ years in business
  • 24/7 Emergency Service

Pricing: hourly service call or custom-quoted per project. Preventive maintenance agreements available.

Technician diagnosing a walk-in cooler condensing unit with refrigeration gauges in a Portland restaurant
4.9 (60+ reviews)
Google verified
24/7 Emergency Service
Oregon CCB #65271
75+ years in business

What Commercial Refrigeration Repair Covers

When a walk-in cooler, reach-in freezer, blast chiller, or line cooler goes down, every hour puts inventory and health-code compliance at risk. Our factory-authorized technicians diagnose and repair commercial refrigeration fast, from compressor and thermal expansion valve failures to defrost-cycle faults and refrigerant leaks.

We service walk-in coolers and freezers, reach-in units, blast chillers, line coolers and line freezers, undercounter and prep refrigeration, and ice machines, with 24/7 emergency dispatch across Portland and SW Washington. Our shop and parts counter sit together at 1355 NW Everett St, so common failures come off the shelf instead of a two-day order.

The failures we see most

Commercial refrigeration rarely dies all at once. It drifts. A condenser packs with grease and lint until head pressure climbs and the compressor short-cycles. A defrost termination sensor drifts out of range and the evaporator coil ices over. A thermal expansion valve loses control of superheat and the box holds five degrees warm. Door gaskets flatten, warm air walks in, and the system never gets a chance to cycle off.

Each of those has a different fix and a different price. Guessing costs you either an unnecessary part or a second breakdown two weeks later, which is why we put gauges and a thermometer on the system before we quote anything. Reading superheat and subcooling tells us whether the problem is charge, metering, airflow, or load, and that distinction decides the whole repair.

Refrigerant, compliance, and older equipment

A lot of Portland kitchens run equipment old enough to still be on R-22 or R-404A. Both are being phased down, which means service refrigerant is getting scarcer and more expensive every year. Our technicians hold EPA Section 608 certification and handle recovery and charging to code, and we can talk through whether a retrofit to a lower-GWP blend such as R-448A makes sense for your system, or whether the money is better spent on replacement.

Semi-hermetic compressors on larger racks are often worth rebuilding. A ten-year-old self-contained reach-in usually is not. We tell you which one you have.

Preventive maintenance instead of emergencies

The cheapest repair is the one that never happens. A preventative maintenance agreement puts your equipment on a quarterly cycle: condenser cleaning, gasket inspection, control verification, head pressure control check, drain-line flushing, and temperature logging you can hand to an inspector. Agreement customers also get priority dispatch and preferential rates when something does fail.

For a kitchen running several walk-ins, a bar with ice production, and a line of reach-ins, that schedule typically pays for itself in one avoided weekend breakdown. Our write-up of a weekend walk-in rescue in the Central Eastside shows what the alternative costs when a box fails with a full inventory in it.

What's Included

  • 24/7 emergency dispatch for down equipment
  • Walk-in and reach-in cooler and freezer repair
  • Blast chiller, line cooler, and line freezer service
  • Compressor, TXV, refrigerant, and defrost-cycle diagnostics
  • Preventive maintenance agreements that prevent breakdowns
Frost-covered evaporator coil inside a commercial walk-in cooler during a defrost fault diagnosis

Transparent Pricing

How Much Does Refrigeration Repair Cost?

Service calls are billed hourly and usually include diagnosis. Larger repairs and projects are quoted in writing before work starts.

Emergency Service Call

Hourly + parts

  • 24/7 dispatch for down coolers, freezers, and ice machines
  • Diagnosis included in the service call
  • Common parts carried on the truck
  • After-hours rates apply nights, weekends, and holidays
Call for pricing
Most Common

Scheduled Repair

Hourly + parts

  • Booked into our regular route, standard rates
  • Written quote before any major component is replaced
  • Compressor, TXV, defrost, and refrigerant work
  • Temperature verified before we leave
Call for pricing

Maintenance Agreement

Custom quoted

  • Quarterly inspections tuned to equipment load
  • Condenser cleaning, gasket checks, temperature logging
  • Priority dispatch and preferential rates
  • Fewer emergency calls and less product loss
Call for pricing

Prices depend on equipment, access, parts, and whether the call is after hours. Contact us for a written quote.

Why Choose Us

Why Choose Us for Refrigeration Repair

We answer at 2 AM

Refrigeration fails during service and overnight, not during office hours. Our emergency line runs around the clock across the Portland Metro area and SW Washington.

Factory authorized, 18+ brands

Manufacturer-trained technicians and genuine OEM parts. If your unit is still covered, authorized service protects that coverage instead of voiding it.

Parts on the truck

Our Pearl District counter stocks evaporator fan motors, contactors, gaskets, solenoids, TXVs, and controls, which is often the difference between a same-day fix and a lost weekend.

Repair-or-replace straight talk

On an aging unit we give you the repair number and the replacement number together, so you can make a budget decision instead of guessing.

Seventy-five years on this equipment

In business since 1949. We have serviced these boxes through several refrigerant generations and know how each one tends to fail.

Licensed and bonded

Oregon CCB #65271. If a repair turns into a rebuild or a replacement box, the same contractor can permit and build it.

The Process

How Our Refrigeration Repair Works

  1. 1

    Call and describe the symptom

    Tell us the equipment, what temperature it is holding, and where you are. We can often narrow the likely fault on the phone.

  2. 2

    We dispatch a technician

    Same-day during business hours across most of the Metro, 24/7 for emergencies, with common parts already on the truck.

  3. 3

    Diagnose, then quote

    We confirm the actual fault, whether that is a TXV, a defrost control, a contactor, or low charge, and price the repair before doing it.

  4. 4

    Repair and verify pull-down

    We complete the work, confirm the box pulls down and holds temperature, and leave notes for your food-safety records.

Need refrigeration repair in the Portland Metro area?

Call for 24/7 emergency dispatch, or send us project details for a written quote.

Our Work

Refrigeration Repair in the Field

Click any image to enlarge.

Testimonials

What Customers Say About Our Refrigeration Repair

4.9 out of 5 · 60+ reviews
“Our walk-in cooler went down on a Saturday night with a full inventory. They had a tech out fast and had us back to temperature before we lost product. Lifesavers.”
M Marcus T. Downtown Portland
“Cold storage went down on a holiday weekend. They dispatched, diagnosed a failed contactor, and we kept the whole load.”
M Melinda C. Milwaukie, OR
“They service our reach-ins and ice machine on a maintenance agreement. Fewer surprises, and the techs actually leave notes we can use.”
P Priya N. Northwest Portland
“Freezer alarm at 6 AM before breakfast service. They talked us through the first steps on the phone and had a tech there before we lost product.”
D Devon R. Tigard, OR

Why It Matters

Us vs. a General HVAC Contractor

Plenty of contractors will take a refrigeration call. Here is what changes when the company on the other end does commercial refrigeration as its core trade.

What matters
Portland Pros
General HVAC contractor
After-hours dispatch
24/7 emergency line, nights and weekends
Next business day
Diagnosis method
Gauges on the system; superheat and subcooling read before quoting
Part swapped on symptom
EPA 608 refrigerant handling
Certified techs, recovery and charging to code
Varies by technician
R-22 and R-404A guidance
Retrofit-versus-replace assessment with low-GWP options
Replace recommended by default
Common parts availability
Stocked Pearl District counter, often on the truck
Special order, days of delay
Manufacturer warranty
Factory authorized on 18+ brands; coverage stays intact
Warranty may be voided

Got Questions?

Refrigeration Repair FAQs

How fast can you get a technician to a down walk-in?
During business hours we can usually reach most of the Portland Metro area the same day, and our shop in the Pearl District puts us minutes from Downtown, the Central Eastside, and Northwest Portland. Our emergency line runs 24/7 for nights, weekends, and holidays when product is at risk.
What equipment do you repair?
Walk-in coolers and freezers, reach-in coolers and freezers, blast chillers, line coolers and line freezers, undercounter and prep refrigeration, ice machines, and the condensing units and refrigeration racks that serve them.
How is a repair priced?
Service calls are billed hourly and normally include diagnosis. If the repair requires a major component such as a compressor or a full evaporator, we quote it in writing before doing the work. Maintenance agreement customers get priority dispatch and preferential rates.
My walk-in is warm but the compressor is running. What does that mean?
A running compressor with rising box temperature usually points to a refrigerant, airflow, or metering problem: a dirty or blocked condenser, a failed TXV, low charge from a leak, an iced evaporator from a defrost fault, or worn door gaskets pulling in warm air. Those need gauges to separate, so call rather than guess.
Do you service equipment still under manufacturer warranty?
Yes. We are a factory-authorized warranty service provider for 18+ brands including True, Manitowoc, Traulsen, Beverage Air, Continental, Delfield, Scotsman, and Follett. Send us the model, serial, and purchase date and we verify coverage before dispatch.
My unit uses R-22. Do I have to replace it?
Not necessarily. R-22 and R-404A are phasing down, so service refrigerant is getting scarce and expensive, but many units can be retrofitted to lower-GWP alternatives. We assess age, condition, and compliance and give you a repair, retrofit, and replace comparison.
Can a maintenance agreement actually reduce emergency calls?
Yes, and it is the single most effective thing most operators can do. Quarterly condenser cleaning, gasket checks, control verification, and temperature logging catch the slow failures, dirty condensers, worn seals, drifting controls, before they become a Saturday-night breakdown.
Do you work in Vancouver and Camas, Washington?
Yes. We run both the I-5 and I-205 crossings into Clark County for Vancouver, Camas, Washougal, and Battle Ground. Plenty of Oregon-side contractors will not cross the river, which is exactly why Washington-side operators call us.

Still have questions?

Our service team answers the phone during business hours and dispatches around the clock.

Contact Our Team

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Guides Related to Refrigeration Repair

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Licensed, factory-authorized, and dispatching across the Portland Metro area and SW Washington.

Oregon CCB #65271 Factory authorized, 18+ brands Serving Portland since 1949